5 STAR Service

VSGi offers 5 STAR and 5 STAR Platinum Service packages to meet all of your support needs. Our value-added services help ensure you get the most from your investment and give you peace of mind that your systems are available every time you need them.

5 STAR highlights:

• Project Management
• 24x7 Technical Support
• Daily System Monitoring
• System Maintenance
• Video Network Management
• On-Site Coordinator

We help you get more out of videoconferencing with our additional services:

• Applications development
• Management of resources: rooms, equipment, people, and more
• Remote diagnostics and testing
• Customized training

Service Component	PLATINUM	5-STAR	ADVANCED
Continuous Remote Monitoring with Proactive Customer Notification of Service Interruptions
Service Level Agreement for Proactive Monitoring
Service Level Agreement for Trouble Resolution
Proactive Software Updates
On-Line Support via Live Chat
Quarterly System Reporting
Refresher Training
Nationwide On-Site Service	INCLUDED	INCLUDED	T & M
Video Network Trouble-Shooting& Ticket Management *
On-Line Ticketing
24 x 7 Help Desk (Toll Free)
Manufacturer's Warranty
Next Day Parts
Software Updates
24/7/365 Video Test Facility

Contact VSGi to Learn More