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Managed Services

5 STAR Service

VSGi offers 5 STAR and 5 STAR Platinum Service packages to meet all of your support needs. Our value-added services help ensure you get the most from your investment and give you peace of mind that your systems are available every time you need them.

5 STAR highlights:

  • Project Management
  • 24x7 Technical Support
  • Daily System Monitoring
  • System Maintenance
  • Video Network Management
  • On-Site Coordinator

We help you get more out of videoconferencing with our additional services:

  • Applications development
  • Management of resources: rooms, equipment, people, and more
  • Remote diagnostics and testing
  • Customized training
Service Component
PLATINUM
5-STAR
ADVANCED
Continuous Remote Monitoring with Proactive Customer Notification of Service Interruptions
Service Level Agreement for Proactive Monitoring
Service Level Agreement for Trouble Resolution
Proactive Software Updates
On-Line Support via Live Chat
Quarterly System Reporting
Refresher Training
Nationwide On-Site Service
INCLUDED
INCLUDED
T & M
Video Network Trouble-Shooting& Ticket Management *
On-Line Ticketing
24 x 7 Help Desk (Toll Free)
Manufacturer's Warranty
Next Day Parts
Software Updates
24/7/365 Video Test Facility

 

Contact VSGi to Learn More

 

 
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