Why Choose VSGi?
Passion • Expertise • Independence • Scale
How VSGi Delivers the Best for You
Understanding VSGi's Signature AV Integration Experience
The work you do is important. Customers, employees, partners, and students depend on teams like yours who work together to get things done. The right collaboration tools are critical for solving the tough problems and getting help, information, and resources wherever they need to go.
Our passion is leveraging innovative AV technologies to help teams like yours stay connected — so you can focus on results for the people who rely on you.
VSGi is one of the most experienced audio visual integration companies in the world. For nearly 30 years, we have been designing, installing, maintaining and supporting audio visual equipment for a variety of to commercial, higher education, state & local government, and federal customers.
The VSGi Advantage
Our Strategic Implementation Process
Get to know a trusted team — your team
Continuity of service is integral to VSGi’s customer success strategy. Every account has a dedicated national team of trusted experts who guide each project through our comprehensive six-stage implementation process.
Your VSGi account team includes specialists in engineering, project management, account management, technical support, training and other key disciplines. Most important, this team, who has been immersed in all the aspects and needs of your organization, is involved at all stages, regardless of the geographic scope of your enterprise — there is no hand-off to different branch locations or contractors. And your team will remain assigned to your account for the life of your relationship with VSGi.
Discovery
We dive deep for a complete understanding of your business objectives, existing infrastructure, project scope and specific user needs.
Concept
We design customized solutions to address your business and budget requirements.
Validation
Prepare, test, and validate in a controlled environment prior to shipping to your location.
Implementation
We install and configure your equipment to ensure each deployment succeeds.
Support
Supplement your support staff with VSGi's 24/7 helpdesk team for quick issue resolution.
Optimization
Maximize system performance and long-term user satisfaction with ongoing monitoring and periodic upgrades.
Expert Audio Visual Design
Custom Design Plans for Any Environment or Application
As a true end-to-end video collaboration, audiovisual and managed services provider, VSGi works with each customer to develop tailored solutions across the range of cloud video, audio visual components, telepresence, local multimedia presentations, and audio conferencing in feature-rich and easy-to-use configurations. VSGi has the unique combination of a distinguished history of reliability and expertise in innovative technology to be the best solutions provider for any organization.
The VSGi experience starts with outstanding design. For each project, we provide systems and facilities plans that incorporate industry-recognized functional, performance, and installation standards. We create equipment plans that define location, size, and arrangements in context with the overall architectural and interior design scheme. We prepare planning budgets and probable cost models for construction and installation.
For each project, we provide systems and facilities plans that incorporate industry-recognized functional, performance, and installation standards. We create equipment plans that define location, size, and arrangements in context with the overall architectural and interior design scheme. We prepare planning budgets and probable cost models for construction and installation.
Design Methodology
VSGi’s design methodology is based on a consultative approach to ensure the recommended solution directly correlates to each client’s unique requirements. Critical design elements can include: project goals and timelines, conference room environment, collaboration and usage methods, network environment, user needs, and support service levels. As a Platinum partner with each of the major audio visual manufacturer and an extensive array of peripheral products and services, VSGi will design and implement a solution tailored to the client’s specific requirements, rather than “lead” clients to a solution we wants to sell.
Design Considerations
Site Environment: Factors include room size, ceiling height and type, windows and lighting, available wall space, seating arrangement, type and location of furniture in the room, ceiling obstructions (sprinklers, lights, etc.), space over the ceiling, power and network outlets, and much more.
Ease of Use: An audio visual solution must not be complicated or cumbersome otherwise adoption will be limited and ROI hindered. Therefore, VSGi is vigilant in selecting appropriate equipment for the application and performs initial and refresher training for users to ensure proper utilization and user adoption.
Network Environment: Network considerations are an important component of the design approach as there are advantages and disadvantages to both ISDN and IP networks. In order to determine the best visual communication solution, VSGi will consider the existing network environment, short and long term network strategies, who the client will communicate with, location of remote sites, usage volumes, firewalls and security concerns, bandwidth preferences and so on.
Site Surveys
Onsite Surveys: VSGi field engineers complete a customized site survey for each location and all data is collected and used for scoping the client project. The survey activity will include confirming the design against the actual room characteristics, determining cable paths, requirements for any room modifications and ensuring that power requirements and network locations are appropriate. A Field Service Technician and an Engineer will visit the sites afterward. These visits will likely take two to three days per site.
Virtual Site Surveys: For certain kinds of projects, a virtual site survey offers a convenient, cost-effective way to jumpstart the design and planning process. Simply send us the room dimensions and photos of the space to get started.
Vendor Agnostic Equipment Curation
Product Flexibility with Competitive Pricing
VSGi maintains elite level partnerships with every major audiovisual equipment manufacturer. These strategic relationships empower our teams to select the best equipment for each project’s unique needs, ensures access to very competitive pricing, and enhances product availability.
Cross-Functional Implementation Teams
The Best Experts to Get Your Project Done Right
Every VSGi customer has a dedicated national team of trusted experts who Your team guides each project through our comprehensive six-stage implementation process. Your account team includes specialists in engineering, project management, account management, technical support, training and other key disciplines. Most important, this team, who has been immersed in all the aspects and needs of your organization, is involved at all stages, regardless of the geographic scope of your enterprise — there is no hand-off to different branch locations or contractors. And your team will remain assigned to your account for the life of your relationship with VSGi.
Your Project Manager
The project manager is responsible for planning, directing, and overseeing the project and ensuring that deliverables and functionality are achieved as defined in the Statement of Work (SOW). The project manager plans, guides, and oversees the day-to-day internal activities that support the project and assists in the development of the master project schedule and all other project work plans. They are accountable for the development, maintenance, and adherence to project guidelines and timetables. They are also responsible for the management of all resources assigned to the project, serves as the primary liaison between the project and the customer, and escalates decisions and issues as needed. The project managers coordinate project related issues with other efforts including change orders and scope changes, reviews and resolves project issues not resolved at lower levels, and directs the project management functions.
Your On-Site Installation / Implementation Team Lead
The on-site installation and implementation team lead will be responsible for the implementation portion of your project. They provide implementation management leadership through planning, organizing, coordinating, and monitoring all installation employees and implementation activities. In addition, they are responsible for effectively managing all information technology resources assigned by the project managers, including implementation strategy, organizational change management, production support, project knowledge transfer, defect/problem tracking, and maintenance & operation. They also coordinate SOWs and interface directly with contractors to ensure technical obligations satisfy all of your objectives and expectations.
Your Order Manager
Once an order has been reviewed by your project manager and engineer, it is released for procurement. Your VSGi order manager will be assigned for the duration of your project to handle order entry, purchasing and expediting as needed. Order managers follow up regularly with vendors to ensure timely delivery for all product and materials required for installation. They also sync with your project manager to report delivery progress, any off-schedule conditions, and take care of any order issues that might be need timely resolution.
Support and Maintenance Programs
Extend the Value of Your AV Investments
Maintaining the health of your audio visual equipment and collaboration systems is an important consideration when planning and implementing your project. VSGi offers a variety of customizable technical support and maintenance programs to support your users and keep your systems running efficiently.
VSGi Service Agreements
VSGi Service Agreements protect your investment by reducing risk, increasing care, and minimizing downtime – ensuring that your audio visual systems are operating at the highest level. As equipment ages, service agreements become even more important – to improve the quality and increase the lifetime value of your systems. The ROI of a service agreement is easy to see, and pays for itself in a very short period of time. Customizable service options include:
- Software upgrades
- Equipment maintenance
- Warranty extensions
- Waived re-certification fees (where available)
- Nationwide on-site technical service
- Next day delivery for thousands of popular parts
- Fully customizable service options – from simple to complex
VSGi Helpdesk
The VSGi help desk is available to participating customers 24/7/365 to help solve issues for both system administrators or end users depending on your program. The team keeps detailed records of all the equipment and service we deploy for every customer in every location so they can quickly identify the right solutions when your users encounter difficulty.